Extron Career Opportunities

  • Office: Extron Middle East and Africa
  • Location: Dubai Airport Free Zone
  • Department: Sales
  • # of Openings: 1
CONTROL SUPPORT ENGINEER

 

The Control Support Engineer will be responsible for assisting customers with the installation, configuration and Programming of a wide range of Extron A/V control products.

Extron control hardware and PC software are used to manage A/V devices through various interfaces such as serial (RS232/422/485) and network protocols (TCP/IP, UDP, SSH etc) These A/V systems include both Extron and third-party equipment such as switchers, projectors, displays, and lighting systems.

A strong background in other control systems - such as Extron, AMX, Crestron, or QSC - is essential, along with reasonable experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges.

Main Responsibilities

Technical Support & Control Applications

  • Provide technical support for Extron AV control systems, assisting with configuration, and troubleshooting.
  • Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
  • Guide customers through system setup and resolve anomalies in software or hardware operation.

Sales & Feedback

  • Provide feedback to the Control Applications Engineer & Technical Management when a case needs escalation.
  • Suggest product improvement needs to the Product Development team based on customer experience.
  • Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.
  • Report technical issues using internal tools.
  • Any other duties as assigned to you by management.

Required Skills & Qualifications

Technical Expertise

  • Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
  • Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
  • Proficiency in Python 3 programming and Visual Studio Code knowledge.
  • Familiarity with communication protocols (RS232/RS422, SSH, web sockets).
  • A minimum of 3 to 4 years of Experience with AV system integration and control platforms (Extron, AMX, Crestron).

 Communication & Reporting

  • Fluent in English, with good verbal and written communication skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Methodical troubleshooting skills and attention to detail.
  • Regular reporting on status using internal tools.

Education & Experience

  • Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
  • A minimum of 3 to 4 years of Proven experience in AV technical support, system design, and field commissioning of AV control systems.
  • Certification in Extron technologies and third-party control systems is a plus.

For 40 years, Extron, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional AV system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional AV industry.

As an industry leader, Extron is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset.

We are currently seeking quality individuals who can help us grow, and who desire to achieve a professional and rewarding career opportunity. [USA_OFFICE_ONLY]Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more![/USA_OFFICE_ONLY]

[USA_OFFICE_ONLY]

Extron is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact an Extron Electronics Human Resources Representative at Extronhreeo@extron.com. Please indicate the specific assistance needed. This option is reserved for the use of individuals with disabilities only.

[CA_OFFICE_ONLY]

To understand more about the data we collect and process as part of your application, please view our California Consumer Privacy Act (CCPA) Applicant Privacy Notice.

[/CA_OFFICE_ONLY] [/USA_OFFICE_ONLY]

You may apply in person or send a resume via fax, mail, or e-mail (resumes sent by e-mail must be in PDF format) with salary requirements to:

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
USA
Fax: 714.687.6378
jobs@extron.com

Please No Phone Calls
EOE M/F/V/D

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
The Netherlands
Fax: +31.33.453.4061
nl-jobs@extron.com

Please No Phone Calls
 

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363
 
Fax: +65.6383.4994
jobs-sgp@extron.com

Please No Phone Calls
 

Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, UAE
Fax: +971.4.299.1881
jobs-dxb@extron.com

Please No Phone Calls
 

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