IP Intercom HelpDesk Software

Free IP Intercom Configuration and Management Software
Key Features
  • Works with IPI 100 Series and IPI 200 Series IP Intercom stations to enable two-way communication with a classroom for rapid problem resolution
  • Stores and transmits pre-recorded voice announcements
  • Calling groups allow recorded or live announcements to be broadcast to one or more rooms
  • Displays detailed information from multiple IP Intercom Stations on one screen
  • Page capability for sending announcements to a single room or group of rooms simultaneously
  • Call forwarding allows calls to be routed to another available help desk when busy
The Extron IP Intercom HelpDesk Software
Version Release Date Key Feature Addition in the Current Release Size
2.4.3 May 9, 2013
  • PC Microphone Reconnect
  • Improve CPU usage when non IPI-enabled device is added
104.9 MB

Extron IP Intercom® HelpDesk™ software works with IPI Series IP Intercom Stations to enable the creation of a two-way IP Intercom system. The software allows any PC on the network equipped with a microphone and speaker or headset to become the help desk station. IP Intercom Systems simplify the integration of campus-wide classroom communication and AV support. IP Intercom HelpDesk Software is supplied for free with the purchase of any IP Intercom station.

Each Extron IP Intercom station consists of either an IPI 100 Series IP Intercom Station combined with an MLC 226 IP MediaLink Controller, or a standalone IPI 200 Series IP Intercom Station.

Operator Console Window

From the operator console window of the software, the help desk operator can immediately see incoming calls and critical intercom station status in order to prioritize help desk support.

The user interface features easy-to-navigate menus and large on-screen buttons for the "Talk" and "Listen" intercom functions. A list of active intercoms shows stations that are requesting support. Operators are able to select which room to help and view a list of rooms waiting for help.

Call Flexibility

Help desk operators use the on-screen IP Intercom station list to initiate a call to an individual station. The IP Intercom HelpDesk software also allows operators to create calling groups for broadcasting messages to multiple destinations.

Simple to Set Up and Operate

The intuitive user interface makes it easy to set passwords, configure push-to-talk buttons, create call groups, and create and store pre-recorded messages.

There are three methods for setting up and initializing the intercom system. You can import an existing Global Configurator project file, initialize each IP Intercom module manually, or use the automatic detection feature. In automatic mode, the software looks for all of the IP Intercom modules on the network.

Extron GlobalViewer Web Application

When using the IP Intercom to assist an instructor, the help desk operator can also access Extron's free GlobalViewer Web-based remote AV resource management application directly from the onscreen hyperlink in the HelpDesk software. This is particularly useful for classrooms using the IPI 100 Series/MLC 226 IP combination. Without disrupting the communication, the help desk operator can use GlobalViewer to quickly check the status of any AV devices connected to the MLC 226 IP.

GlobalViewer enables remote troubleshooting and aids the help desk operator in better understanding what's happening with the classroom AV system. The end result is even more effective internal communication and a much higher level of technical support, while saving valuable time, money, and resources.

System Requirements

  • Microsoft® Windows® XP, Windows 7, Windows 8.1, or Windows 10
  • 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 GB RAM (32-bit) or 2 GB RAM (64-bit)
  • 500 MB or more available hard disk space
  • Windows-supported sound card, microphone, and speakers

Features

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