ENERGY STAR Qualified
Extron’s Commitment to Support
Extron was built on the core value of professional integrity with the ultimate goal of complete customer satisfaction. This commitment, reflected in our three guiding principles of Service, Support, and Solutions, evolved into the Extron S3 corporate philosophy:
To provide the best customer experience possible. Our friendly and knowledgeable support team is always ready to assist with product or application questions, technical support, and system design advice. You can be confident that this highly trained team will provide you with any resources needed to support you and help simplify the task of system integration.
To help our customers keep pace with the latest technology and product developments through training and education. Extron places a high priority on the value of educating our customers, not just selling a product. We present a wide variety of training and educational programs throughout the world each year to broaden your AV knowledge and help you keep pace with new technologies and product developments.
To engineer and manufacture products that provide the highest level of performance, dependability, and value. No solution is complete without the right product. Our wide selection of innovative product solutions meets the needs of any application. Each product is engineered to provide the performance, dependability, and value that you can rely on to meet your highest expectations.
Extron Satisfaction Guarantee
As a leading manufacturer in the AV industry, we are committed to engineering and manufacturing our products to the highest standards of quality, performance, and value. From our advanced product design, manufacturing and quality control procedures to our friendly and knowledgeable support teams, our commitment to satisfy you is paramount. In every interaction with Extron, you can be confident you will receive our S3 commitment to Service, Support, and Solutions. For over 33 years, our objective has been to ensure that every customer is completely satisfied with every purchase.
To underscore this commitment, we offer our Satisfaction Guarantee. This means we will work diligently to resolve any issue you have with your purchase until you are completely satisfied. Extron employees are prepared to do whatever it takes to make certain that the entire process of doing business with us is a positive and professionally rewarding experience for you.
I’m so confident in our ability to deliver on this pledge that I back it personally. If you are not satisfied with any part of your transaction with Extron, I want to know. Please contact me at firstname.lastname@example.org. I will personally address any unresolved customer issue. We greatly appreciate your business. It is our intent to keep you as a customer for life.
Andrew C. Edwards
With offices around the globe, Extron is able to provide dedicated, full-service support to customers worldwide. Extron’s global presence means that we are here for you, wherever you are.View Extron Worldwide Office Locations