Extron Career Opportunities

  • Office: Extron China
  • Location: Shanghai, China
  • Department: Sales
  • # of Openings: 1

General Responsibilities:   

  • Provide Excellent Customer Service  
  • Handle all Customer Service related calls
  • Know who and when to transfer a call   
  • Technical knowledge and support of all Extron products
  • Enter customer orders accurately into the Avante system
  • Proofread and confirm correctness of orders
  • Assist team with projects as assigned
  • Develop and Maintain close relationships and contact with dealer base
  • Ability to retrieve information to answer customer questions
  • Ensure database accuracy with updates as required in CRM and Avante
  • Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or RSM involved
  • Have full understanding of and assist with GSA orders and inquiries
  • Work closely as a mentor for the Customer Service Clerk
  • Issue RA's for credit
  • Coordinate the Extron School attendees each month
  • Have full understanding S3Philosophy, Avante, CRM and Outlook
  • Utilize marketing tools such as website, catalog and price guide
  • Assist with special projects, system testing, etc. as needed
  • Know Sales Policies and Procedures and Dealer Pricing levels

For over 35 years, Extron, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional AV system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional AV industry.

As an industry leader, Extron is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset.

We are currently seeking quality individuals who can help us grow, and who desire to achieve a professional and rewarding career opportunity. [USA_OFFICE_ONLY]Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more![/USA_OFFICE_ONLY]


Extron is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.


To understand more about the data we collect and process as part of your application, please view our California Consumer Privacy Act (CCPA) Applicant Privacy Notice.


You may apply in person or send a resume via fax, mail, or e-mail (resumes sent by e-mail must be in PDF format) with salary requirements to:

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
Fax: 714.687.6378

Please No Phone Calls

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
The Netherlands
Fax: +31.33.453.4061

Please No Phone Calls

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363
Fax: +65.6383.4994

Please No Phone Calls

Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, UAE
Fax: +971.4.299.1881

Please No Phone Calls

Apply for "Customer Support Specialist"

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