Extron Career Opportunities

Responsibilities:

• Provide Excellent Customer Service
  • Handle all Customer Service related calls and emails
  • Issue quotations through CRM
  • Enter customer orders accurately into Avante System
  • Monitors stocks availability and liaise with customers and ensure shipment of orders as scheduled
  • Generates loan/evaluations in Avante System
  • Updates CRM and assets where applicable
• Assist team with projects as assigned
• Develop and maintain close relationships and contact with customers
• Ensure database accuracy with updates as required in CRM and Avante
• Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader or Manager involved
• Issue RA  for credit, for loan and and process advance replacement orders
• Have full understanding S3 Philosophy, Avante, CRM and Outlook
• Utilize marketing tools such as website to support customers
• Know Sales Policies and Procedures and Dealer Pricing levels
• Invitations to events, schools
• Coordinate the Extron School attendees and Enrollment
• Maintain and file away/archives official documentation in CRM and respective locations

Qualified Candidates will have:

• Professional, high energy, communication skills (written and verbal).
• Any other language skill is an advantage
• Some experience in a helpdesk support environment.
• Proven track record of answering high volume calls, providing customer support or inside sales for technology products or electronics.
• Desire to build customer relationships.
• Strong attention to detail, highly organized, and computer literate.
• Ability to work well in a fast-paced professional office environment