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For information regarding the Global Viewer Enterprise Protocol Manual, please contact your Extron Representative.

GlobalViewer® Enterprise server-based software is the next step up for managing larger A/V installations. It provides an easy upgrade path for existing users of Extron's Free GlobalViewer Web application using configuration, not programming. Compatible with most Web browsers, GlobalViewer Enterprise provides enhanced help desk functionality, enterprise-wide scheduling and monitoring, and time-stamped A/V system data collection for reporting. Built on Microsoft® .NET® technology, GlobalViewer Enterprise integrates with third-party facility scheduling software for viewing room availability and managing meeting schedules. As with Extron's GlobalViewer application, no programming is required.

Powerful A/V System Management

GlobalViewer Enterprise is a powerful resource management tool. It augments the capabilities of Extron's GlobalViewer Web application without replacing it, making the transition more familiar and less time-consuming. GlobalViewer Enterprise can be installed on a PC running Microsoft Windows XP for smaller installations, but for larger, more complex environments, it is designed to leverage the security, data, and access control capabilities of Microsoft Windows Server.

A/V and IT support teams will appreciate the agility and flexibility GlobalViewer Enterprise provides to access usage data, create reports, and control the system from any computer on the LAN or WAN. The Help Desk view offers a view of the entire enterprise in a single window and access to detailed room data with just a click of a mouse. GlobalViewer Enterprise supports integration of third-party control systems, such as AMX® and Crestron®.

No Programming Required

Built on Extron's philosophy of delivering configuration-based solutions, GlobalViewer Enterprise doesn't require any programming skills for setting up the system. It is a quick and easy process to import an existing system using one or more Global Configurator configuration files. During the setup process, configuration data from each IP Link device in the system is imported into GlobalViewer Enterprise. After importing configuration files, adding a new device is as easy as point and click.

Product Commissioning Service

Extron has developed a product commissioning service for GlobalViewer Enterprise to ensure a trouble-free system installation. Prior to installation, Extron Engineers will evaluate the server and network where GlobalViewer Enterprise will be installed in accordance with the software's minimum system requirements. They will also review and provide guidance for any existing Global Configurator project files. On-site services will include software installation review, project file upload assistance, and final system testing.

Enterprise-Wide Scheduling and Monitoring

With GlobalViewer Enterprise, it's a snap to configure global schedules and conditional monitors that are based on location and/or device type. For example, a global schedule could be configured to turn off all of the displays in an entire building at 10:00 pm. Or, a monitor could be configured to send an e-mail or text message alert when any Epson projector exceeds 2,000 lamp hours. Step-by-step menus simplify the creation of a broad range of scheduled events and conditional monitors.

Data Logging and Reporting Capabilities

GlobalViewer Enterprise includes a SQL-based data repository for logging device and room data. Data is gathered 24/7 and time-stamped for use in preparing valuable management reports. GlobalViewer Enterprise features a comprehensive collection of reports covering network connections, device usage, and A/V equipment inventory. Reports can be used to maintain inventory lists, track and analyze device and room usage, and proactively plan maintenance activities to reduce system downtime. Reports can be exported in PDF or Microsoft Excel format for printing and analysis.

Multiple User Roles and Permissions

Controlling access to GlobalViewer Enterprise for multiple users is made simple through Active Directory integration and the creation of customized user roles. GlobalViewer Enterprise supports authentication using Windows credentials and allows the administrator to specify roles which determine the features each user may access. For example, a role called "Administrator" may offer a high level of functionality, but limit access to a specific city or building. A "Reporter" role could limit functionality to report creation and allow access to only a specific department, building or floor. The number and variety of user roles that can be created is nearly unlimited.

Third-Party Scheduling System Integration

GlobalViewer Enterprise supports seamless integration with Microsoft Outlook® via Microsoft Exchange® Server or several of the other popular campus scheduling applications, allowing instant access to room availability and the power to schedule meetings, enhance room usage reports, and even override scheduled display shut-offs automatically.

Valuable A/V Resource Management Tool

As your deployed base of IP-enabled room control systems grows, the power to proactively service, support, and justify new build-out projects or product expenditures based on real usage statistics makes GlobalViewer Enterprise your most valuable tool for A/V systems resource management.

GlobalViewer^® Enterprise System Requirements

Features

• No programming knowledge required — Step-by-step menus guide the user through the set up and configuration process

• Support for third-party control system integration — GlobalViewer Enterprise is able to work with rooms controlled by third-party controllers, such as AMX® and Crestron®, as with any Extron-controlled room. A protocol manual is available for developers to develop the code needed by third-party programmable controllers to integrate with GlobalViewer Enterprise

• Comprehensive set of customizable device usage, trend analysis, and inventory reports — Backed up by 24/7 time-stamped A/V system data

• Supports many common Web browsers — GlobalViewer Enterprise installs on a PC or server and is accessible from anywhere on the network using Internet Explorer®, Firefox®, and Safari®

• Seamless integration with third-party facility scheduling software — Interacts with popular programs, such as Microsoft® Outlook® via Microsoft Exchange® Server, for room scheduling and availability data

• Enhanced monitors and schedules based on location and/or device type — Enable the creation of scheduled events and conditional monitors for generating e-mail alerts and text messages with support for global time zones

• Enhanced browser security with SSL — Ensures that all communication between the browser and the server remains encrypted

• Supports user logon authentication using Microsoft Active Directory — Simplifies user management in Windows environments

• Configurable user access based on role and location — Helps maintain strong security policies with full control of privileges for users, user-groups, and roles

• Customizable e-mail templates — Save time and increase flexibility when configuring automatic e-mail and text message alerts

• Dynamic event alert list of user-definable system events — Action items and reminders for maintenance and technical support tasks

• Firmware Manager simplifies and automates firmware updates — Current firmware data for all Extron devices is consolidated into a single table and updates are automatically downloaded from the Extron Web site

• Webcam support — Provides live streaming video for help desk operators in any room equipped with an IP-enabled camera

• Minimal impact on network load — Data from connected devices is "pushed" 24/7 to GlobalViewer Enterprise, so use of the software generates very little network traffic

• Product Commissioning Service — Extron engineers provide comprehensive installation services, from a pre-installation system configuration review to the very final steps of commissioning and training