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Extron Career Opportunities

  • Office: USA Extron
  • Location: Anaheim, CA; Raleigh, NC; Dallas, TX
  • Department: Product Development
  • # of Openings: 1
APPLICATION ENGINEER – CONTROL SYSTEMS

Description:

This candidate will focus on support issues for shipping products. Working directly with our customer support specialists to reproduce field issues, document them for engineering to take the appropriate corrective action, communicate status updates to the customer support specialists and deliver a solution once a resolution has been determined. Through this working relationship the candidate will be expected to work closely with the product manager to understand any issues that might influence future product development activities.

Responsibilities:
  • Develop and maintain relationships with internal customer support specialists
    • Support identifying long and short term solutions to customer field issues
    • Identify customer pain points and work with product manager to determine solutions
  • Tracking of reported issues for the product line
    • Proactively identify trends early for corrective action
    • Identify areas of product improvement by understanding how the products are used.
  • Work with tradeshow department to stage products for public display
  • Evaluate products and new technologies aligned with the products that are supported
Qualifications:
  • Product support experience a plus
  • Audio Visual industry experience a plus
  • BSEE, BSCE, BSCS (New Graduates Welcome)
  • Minimum of 2 years Audio Visual industry or product management experience
  • AMX or Crestron control system design or programming
  • IT and Networking systems and protocols
  • Excellent verbal and written, demonstrable communication skills
  • Strong attention to details, highly organized, computer literate
  • Ability to work well in a fast-paced professional office environment

For 30 years, Extron Electronics, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional AV system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional AV industry.

As an industry leader, Extron Electronics is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset.

We are currently seeking quality individuals who can help us grow, and who desire to achieve a professional and rewarding career opportunity. Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more!

Extron Electronics is an Equal Opportunity Employer. We encourage Minorities, Females, Disabled and Veterans to apply.

You may apply in person or send a resume via fax, mail, or e-mail (resumes sent by e-mail must be in Microsoft Word format) with salary requirements to:

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
USA
Fax: 714.687.6378
jobs@extron.com

Please No Phone Calls
EOE M/F/V/D

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH Amersfoort
The Netherlands
Fax: +31.33.453.4061
nl-jobs@extron.com

Please No Phone Calls

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363

Fax: +65.6383.4994
jobs-sgp@extron.com

Please No Phone Calls

Extron Middle East
Human Resources
Dubai Airport Free Zone
F12, PO Box 293666
Dubai, United Arab Emirates
Fax: +971.4.299.1881
jobs-dxb@extron.com

Please No Phone Calls



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