Extron Career Opportunities

For 25 years, Extron Electronics, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional A/V system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional A/V industry.

Application Engineer – Control Systems

Description:
This candidate will focus on support issues for shipping products. Working directly with our customer support specialists to reproduce field issues, document them for engineering to take the appropriate corrective action, communicate status updates to the customer support specialists and deliver a solution once a resolution has been determined. Through this working relationship the candidate will be expected to work closely with the product manager to understand any issues that might influence future product development activities.

Responsibilities:

• Develop and maintain relationships with internal customer support specialists
• Support identifying long and short term solutions to customer field issues
• Identify customer pain points and work with product manager to determine solutions
• Tracking of reported issues for the product line
• Proactively identify trends early for corrective action
• Identify areas of product improvement by understanding how the products are used.
• Work with tradeshow department to stage products for public display
• Evaluate products and new technologies aligned with the products that are supported

Qualifications:

• Product support experience a plus
• Audio Visual industry experience a plus
• AMX or Crestron control system design or programming
• IT and Networking systems and protocols
• Excellent verbal and written, demonstrable communication skills
• Strong attention to details, highly organized, computer literate
• Ability to work well in a fast-paced professional office environment

Education:

• BSEE, BSCE, BSCS (New Graduates Welcome)
• Minimum of 2 years Audio Visual industry or product management experience